We need 1-3 business days to pack everything and send it off. After that, it's just a matter of hoping that the post office is just as fast ;) Usually your package will be with you within a few days - yay!

We ship our packages that are sent within Germany with DHL. Parcels sent to other European countries are shipped with DPD or DHL.

Of course! As soon as your order has been shipped, you will receive an email from us. There is also a shipment number included. So you can track pens & co on their way to their new home (and be even more happy).

We reuse 100% of all filling materials that arrive at us when we receive the goods (from the distributors). Therefore, the packages may be filled differently (sometimes with paper, sometimes with bubble, sometimes with foil).

From an order value of 30€ we take over the shipping costs for orders within Germany - wohoo! If the order value is less than 3.90€ shipping charges apply.

For orders in other European countries the following applies:

Austria: free shipping from 70€, below 11,90€.

Belgium: 11,90€

Denmark: 11,90€

Netherlands: 11,90€

Italy: 15,90€

France: 13,90€

Luxembourg: 11.90€

Spain: 19,90€

The actual shipping costs will be displayed in the shopping cart and in the order confirmation. The shipping costs include the statutory value added tax.

We ship to the following countries:

Germany, Austria, Belgium, Netherlands, Luxembourg, Denmark, France, Italy, Spain.

For shipping to Switzerland we recommend middlemen like meineinkauf.ch

Of course! This will be sent to the email address you provided. If you can't find the confirmation: have a look in your spam folder, maybe it's fluttered in there.

If you still can't find it, feel free to send us an email to hallo@stifteliebe.de.

But of course! Just send us an email to hallo@stifteliebe.de and we will take care of your request or adjust your order. Yay!

Of course! Billing and shipping address do not have to match. So you can always order for someone else. Since all orders are wrapped with tissue paper, you can send them directly as a gift. Please indicate in the comments section if you don't want us to include the delivery bill.

If there are pre-ordered products within your order, the whole order will be shipped only when all products are here on site. Unfortunately, a partial shipment is not possible.

First of all, stay calm and don't worry - we will certainly find a solution 😊. Please describe the problem to us by email (preferably with a photo) - we will get back to you very quickly and find a solution.

Only as long as the product is unused and in the original packaging, we can exchange it. Again, we are happy to help you first by email.

Just click here and enter your name and email.